IAG is the common owner of Iberia, BA and Aer Lingus, and you would think there would be a seamless experience when one trip involves touch points between these carriers. The flights were ticketed by Iberia from Dublin via Madrid although the first sector from the Emerald Isle to Iberia’s hub would be operated by Aer Lingus and the return sector by American (review to come). An early winter escape to somewhere sunny was in order and after patiently waiting for a deal to appear one came up for Miami. On that flight, the staff lived up to the Iberia stereotype of being anything but customer-focused so I was curious to see whether a long-haul flight would be any better. Prior to this trip, I had only flown Iberia once before albeit on a short two-hour flight from Madrid to London. Spain is well known for its friendly people and great food, but their national carrier is often associated with the opposite. When you tell someone you are about to embark on a long-haul flight with Iberia, the reaction will often be a raised eyebrow and ‘good luck’.
